Frequently Asked Questions

Morgan Rentals


Bountiful Rentals


Provo Rentals


Bear River Lodge Rentals


General

What Is Your Change/Cancellation Policy?


All reservations must be paid in full at time of booking. Reservations are non-refundable, refunds are not provided under any circumstances. We offer trip insurance for $25.00 per reservation at the initial time of booking, this protects you in the case of any need to change or cancel your reservation. Trip insurance allows you to change your reservation up 24 hours prior to rental at no charge, no changes allowed within 24 hours of rental. If you are unsure when you will need to reschedule, you have the option of keeping your reservation payment on file as a credit to be used for up to one year from cancellation date with the purchase of trip insurance, this credit is transferable.




What's Trip Insurance?


Trip insurance allows you to change your reservation up 24 hours prior to your pick up time at no charge, no changes allowed within 24 hours of rental. If you are unsure when you will need to reschedule, you have the option of keeping your reservation payment on file as a credit to be used for up to one year from cancellation date with the purchase of trip insurance and this credit is transferable.




Reservation Details


All reservation details are emailed once the reservation has been booked either online or by phone. Please check your email inbox and spam folder for the confirmation. If you cannot locate, it please give us a call or instant message us, we can easily resend your confirmation. Please review your confirmation carefully, ensure that the correct vehicle is displayed and you are aware of where you are renting from. In your confirmation there is a link to complete a liability waiver, please complete this prior to your check out.




Are Your Machines Street Legal?


No, the only machine we rent that is street legal is our Polaris Slingshot. All other machines must be trailered to a trail head. We provide trailers at no additional charge if you are renting from Morgan, Provo or Bountiful. Trailers are not provided at The Bear River Lodge, you may ride right from the property.




Do You Offer a Military Discount?


Yes! We offer a 10% discount for those that have served our country for cabin rentals and/or machine rentals, please bring your military id at check in.




What Time Is Check Out / Check In?


Each Location Has Different Check Out / Check In Policies. Please choose below: Morgan Bountiful Provo Bear River Lodge




How Old Do I Have To Be?


All Renters Must Be 21 Years Old or Older . All Operators Must Have a Driver's License (except Dirt Bike Rentals).




Sunday / Holiday Rentals


The Cabins at Bear River Lodge is open for rentals on Sundays! Morgan, Bountiful and Provo locations are closed on Sundays, rentals are required to be picked up Saturday night @ 5pm and returned Monday morning @ 8am. This is an additional $50.00. We are closed on major holidays please refer to each locations opening / closing dates:




Do You Offer Transport Trailers?


Transport Trailers are offered for FREE and are subject to availability. Trailers are not offered at the Bear River Lodge location. 2" Hitch Ball Required - Rent For $5.00 Additional




Do You Rent Helmets / Boots /  Gloves?


We offer new 2021 BRP full face helmet rentals for $10.00 per day. Utah State law requires every rider wear a DOT approved helmet or seat belt while operating or riding in/on any OHV vehicle. Helmet rental sizes subject to availability. Glove Rental - $5.00* Snow Boot Rental - $10.00* Snow Suit Rental - $15.00* Helmet, Gloves, Snow Boots, Snow Suits = Winter Package - $25.00* Avalanche Safety Kit - $15.00* (May Not Be Available At All Locations. Subject To Availability)




Why Am I Charged For Sunday If I Am Not Using It?


We do not charge based on usage, we charge based on machine availability. Even though you may not be using the machine that day, you are preventing us from serving another customer.




What Are Your Hours?


Morgan, Bountiful and Provo: Open 8am Closed 6pm Closed Sundays Bear River Lodge Open 8:30am Closed 6:00pm Reservations: Monday - Friday 8:30am to 6:00pm Saturday 8:30am to 3:00pm





Damage / Insurance

What Voids Your Damage Agreement?


Don't Drive It Like You Rented It - Drive It Like You Own It! The following actions voids all damage agreements:

  • Careless or extreme operation
  • Any use of drugs or alcohol
  • Tipping or Rolling machines
  • Jumping or hill climbing
  • Fire
  • Submersion
  • Racing
  • Not returning the vehicle intact




What's Your Insurance?


We do not offer insurance, please contact your personal insurance carrier for any details if your policy covers rentals. We do offer/require damage agreements. Damage agreements are not insurnace and does not over personal injury, property damage, damage incurred while trailering, recovery, lost rental days or transportation. Damage agreements are intended to limit your out of pocket liability. Our minimum is $25.00 per day/ per machine for a $2,500.00 deductible. You may choose choose to increase your premium to $35.00 per day/per machine for a $1,500.00 deductible. Damage agreements only cover parts and labor.
Operating any equipment comes with inherent risks, hazards exist everywhere and is the sole responsibility of the renter to cover any cost of damage while in their possession regardless of fault or action. We rent the latest and most reliable equipment, with us purchasing the equipment brand new every season you have a much more dependable ride. For questions please call us at 801-447-5544.




What's a Damage Agreement?


We do require damage agreements on every rental. Damage agreements are not insurnace and does not over personal injury, property damage, damage incurred while trailering, recovery, lost rental days or transportation. Damage agreements are intended to limit your out of pocket liability. Our minimum is $25.00 per day/ per machine for a $2,500.00 deductible. You may choose choose to increase your premium to $35.00 per day/per machine for a $1,500.00 deductible. Damage agreements only cover parts and labor.
Operating any equipment comes with inherent risks, hazards exist everywhere and is the sole responsibility of the renter to cover any cost of damage while in their possession regardless of fault or action. We rent the latest and most reliable equipment, with us purchasing the equipment brand new every season you have a much more dependable ride. For questions please call us at 801-447-5544.




What If I Get a Flat Tire?


We expect our machines to come back in the same condition they left our property in. This includes tires, operating any equipment comes with inherent risks, hazards exist everywhere and is the sole responsibility of the renter to cover any cost of damage while in their possession regardless of fault or action. It is the renter's responsibility to repair damaged tires or pay for tire damage at check in.




What Happens If My Belt Brakes?


We expect our machines to come back in the same condition they left our property in. This includes belts, operating any equipment comes with inherent risks, it is the sole responsibility of the renter to cover any cost of damage while in their possession regardless of fault or action. Belts break with inproper operation and is the renters responsibility.




Rolling or Tipping Equipment


Rolling or tipping our machines onto their sides is an automatic $500.00 fee. Regardless of visible damage. This will also void any purchased damage agreements due to negligence and you'll be responsibile to pay in full for repairs, lost rental days and possible transportation to dealerships.




Recovery


Machine recovery fees are $60.00 every half hour, per staff member. Never abandon our equipment.





CALL US

PHONE HOURS

Mon - Fri: 8:30am - 6:00pm mst

Sat: 8:30am-3:00pm mst

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