Frequently Asked Questions

Morgan Rentals


Bountiful Rentals


Provo Rentals


Bear River Lodge Rentals


General

What Is Your Change/Cancellation Policy?


All reservations must be paid in full at time of reservation. RESERVATION CHANGES: We offer trip insurance for $25.00 at the initial time of booking, this protects you in the event of any need to change your reservation(s). Trip insurance allows you to change yourreservation(s) up to 24 hours prior to your rental pickup time. No changes permitted within 24 hours of your rental start time. Trip insurance does not make your payment refundable. If you need to change your reservation(s) (and you purchased trip insurance) and you are unsure when you will need to reschedule, we will keep your full payment on file, as a credit, to be used for up to one-year from the day you cancelled. Credits are transferable. If you choose to decline purchasing trip insurance your reservation(s) will be non-changeable and non-refundable. Reservations are non-refundable under any circumstances. Including weather.




What's Trip Insurance?


We offer trip insurance for $25.00 at the initial time of booking, this protects you in the event of any need to change your reservation(s). Trip insurance allows you to change your reservation(s) up to 24 hours prior to your rental pickup time. No changes permitted within 24 hours of your rental start time. Trip insurance does not make your payment refundable. If you need to change your reservation(s) (and you purchased trip insurance) and you are unsure when you will need to reschedule, we will keep your full payment on file, as a credit, to be used for up to one-year from the day you cancelled. Credits are transferable. If you choose to decline purchasing trip insurance your reservation(s) will be non-changeable and non-refundable. Reservations are non-refundable under any circumstances. Including weather.




Reservation Details


All reservation details are emailed once the reservation has been booked either online or by phone. Please check your email inbox and spam folder for the confirmation. If you cannot locate, it please give us a call or instant message us, we can easily resend your confirmation. Please review your confirmation carefully, ensure that the correct vehicle is displayed and you are aware of where you are renting from. In your confirmation there is a link to complete a liability waiver, please complete this prior to your check out.




Are Your Machines Street Legal?


No, the only machine we rent that is street legal is our Polaris Slingshot. Bountiful, Provo, and Morgan Reservations: We provide trailers at no additional charge. All other machines must be trailered to a trail head. Bear River Lodge: Our Bear River Lodge location is located at the edge of a national forest and you are able to ride your rented equipment right from our parking lot, no trailering required. Trailers are not provided for rent at this location.




Where Are You Located?


We have multiple locations in Northern Utah. Please choose below: Morgan Bountiful Provo Bear River Lodge East Canyon State Park




How Old Do I Have To Be?


All Renters Must Be 21 Years Old or Older. All Operators Must Have a Driver's License (except Dirt Bike Rentals).




Sunday / Holiday Rentals


The Cabins at Bear River Lodge The Cabins at Bear River Lodge are open for rentals on Sundays! Morgan, Bountiful and Provo: These locations are closed on Sundays due to Utah's regulations for vehicle dealerships. Rentals are required to be picked up Saturday night @ 5pm and returned Monday morning @ 8am. This is an additional $50.00. Holidays: Please refer to each locations opening / closing dates:




Do You Offer Transport Trailers?


Transport Trailers are offered for FREE and are subject to availability. Trailers are not offered at the Bear River Lodge location. 2" Hitch Ball Required - Rent For $5.00 Additional




Do You Rent Helmets / Boots /  Gloves?


We offer new 2021 BRP full face helmet rentals for $10.00 per day. Utah State law requires every rider wear a DOT approved helmet or seat belt while operating or riding in/on any OHV vehicle. Helmet rental sizes subject to availability. Glove Rental - $5.00* Snow Boot Rental - $10.00* Snow Suit Rental - $15.00* Helmet, Gloves, Snow Boots, Snow Suits = Winter Package - $25.00* Avalanche Safety Kit - $15.00* (May Not Be Available At All Locations. Subject To Availability)




Why Am I Charged For Sunday If I Am Not Using It?


We do not charge based on usage; we charge based on machine availability. Even though you may not be using the machine that day, you are preventing us from serving another customer that might. Some of our locations are closed on Sundays due to Utah's regulations for vehicle dealerships. Rentals are required to be picked up Saturday night @ 5pm and returned Monday morning @ 8am. This is an additional $50.00.




What Are Your Hours?


Morgan, Bountiful and Provo:

  • Open: 8am
  • Closed: 6pm
  • Closed Sundays
Bear River Lodge
  • Open: 8:30am
  • Closed: 6:00pm
Phone Reservations:
  • Monday - Friday: 8:30am to 6:00pm
  • Saturday: 8:30am to 3:00pm





Damage / Insurance

What Voids Your Damage Agreement?


Don't Drive It Like You Rented It - Drive It Like You Own It! The following actions voids all damage agreements:

  • Careless or extreme operation
  • Any use of drugs or alcohol
  • Tipping or Rolling machines
  • Jumping or hill climbing
  • Fire
  • Submersion
  • Racing
  • Not returning the vehicle intact




What's Your Insurance?


We do not offer insurance, please contact your personal insurance carrier for any details if your policy covers rentals.

We do require a damage agreements. Damage agreements are not insurance and does not over personal injury, property damage, damage incurred while trailering, recovery, lost rental days or transportation.

Damage agreements are intended to limit your out-of-pocket liability.

A damage agreement is required and is inaddition to your daily rental rate, our minimum is $25.00 per day, per machine for a $2,500.00 deductible. You can opt for an increased premium of $35.00 per day, per machine, for a $1,500.00 deductible, this is highly recommended. Damage agreements cover parts and labor, it does not cover recovery, transport, or lost rental days. Careless or reckless operation can void your damage agreement.
Operating any equipment comes with inherent risks, hazards exist on even paved roads and is the sole responsibility of the renter to cover any cost of damage while in their possession regardless of fault or action. For questions, please call us at 801-447-5544.




What's a Damage Agreement?


We do require damage agreements on every rental. Damage agreements are not insurance and does not over personal injury, property damage, damage incurred while trailering, recovery, lost rental days or transportation.

Damage agreements are intended to limit your out-of-pocket liability.

A damage agreement is required and is inaddition to your daily rental rate, our minimum is $25.00 per day, per machine for a $2,500.00 deductible. You can opt for an increased premium of $35.00 per day, per machine, for a $1,500.00 deductible, this is highly recommended. Damage agreements cover parts and labor, it does not cover recovery, transport, or lost rental days. Careless or reckless operation can void your damage agreement.
Operating any equipment comes with inherent risks, hazards exist on even paved roads and is the sole responsibility of the renter to cover any cost of damage while in their possession regardless of fault or action. For questions, please call us at 801-447-5544.




What If I Get a Flat Tire?


We expect our machines to come back in the same condition they left our property in. This includes tires, operating any equipment comes with inherent risks, hazards exist everywhere and is the sole responsibility of the renter to cover any cost of damage while in their possession regardless of fault or action. It is the renter's responsibility to repair damaged tires or pay for tire damage at check in.




What Happens If My Belt Brakes?


We expect our machines to come back in the same condition they left our property in. This includes belts. Operating any equipment comes with inherent risks, it is the sole responsibility of the renter to cover any cost of damage while in their possession regardless of fault or action. Belts break with improper operation and is the renter’s responsibility.




Rolling or Tipping Equipment


Rolling or tipping our machines onto their sides is an automatic $500.00 fee, regardless of visible damage.

This will also void any purchased damage agreements due to negligence and you will be responsible to pay in full for repairs, lost rental days, and possible transportation to repair dealerships.




Recovery


Machine recovery fees are $60.00 every half hour, per staff member. Never abandon our equipment.